An effective method for collecting customer feedback

Video tells more than words.

Here is a nice example how customer feedback solution can effectively be implemented as combination of brick&mortar and online environments.

Customers are equiped with multiple opportunities to give feedback at any time convenient to them.


Example of an effective method for collecting customer feedback by Taplause on Vimeo.

 

I am still test driving this service in my blog. Click it and let me know what you think about it.
Give feedbackTaplause Icon

Customer feedback is important – why not make it easy to give?

Depending on business line you are working in, you and your colleagues hopefully meet occasionally customers. If you have larger amount of those meeting rendezvous and there are several others from your company participating, I suppose you get curious about what is the service experience given to customers. There are several ways to collect this feedback.

 

I think the most brilliant thing about approch from a startup called Taplause is the simplicity:

  • just one click (or you can also collect contact information, if customers want you to return to them).

Other great thing is the multichannel approach:

  • You can utilize it in physical location by locating QR-code to your brochure, menu or corner of your desk.
  • Same QR-code (or link if you prefer) can be used in your web-site or mobile application.

I am just test driving this service in my blog. Click it and let me know what you think about it.
Give feedbackTaplause Icon

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