Video tells more than words.
Here is a nice example how customer feedback solution can effectively be implemented as combination of brick&mortar and online environments.
Customers are equiped with multiple opportunities to give feedback at any time convenient to them.
I am still test driving this service in my blog. Click it and let me know what you think about it.
Depending on business line you are working in, you and your colleagues hopefully meet occasionally customers. If you have larger amount of those meeting rendezvous and there are several others from your company participating, I suppose you get curious about what is the service experience given to customers. There are several ways to collect this feedback.
I think the most brilliant thing about approch from a startup called Taplause is the simplicity:
- just one click (or you can also collect contact information, if customers want you to return to them).
Other great thing is the multichannel approach:
- You can utilize it in physical location by locating QR-code to your brochure, menu or corner of your desk.
- Same QR-code (or link if you prefer) can be used in your web-site or mobile application.
I am just test driving this service in my blog. Click it and let me know what you think about it.
Just realized it has been quite silent around #Jolla lately. What is happening in the silence?
As you might see, new search box has appeared into right sidebar. This is produced by Finnish startup called AddSearch.
Basically Jolla seem as nice phone with innovative user interface and multitasking. They are “very unlike” as they say. There are few things, good to know while getting started, to avoid frustration.
I was just browsing through study released by Idean. What are the tools (=smartphone) for delivering the mobile marketing message (alongside with other mobile content) to end-users and how that market is developing, where (globally or locally) my questions while starting to explore this study. Continue reading Mobile content market – how it develops in Finland
Just run into curious page with statistic for many purposes. The one illustrating mobile web usage made me wonder the actual definition of it.
If you just think about megabytes, then i would understand the ratio. On the other hand the time spend by end-users in web should be different ball game. I would imagine that the ratio should already be opposite. Continue reading How to define and measure mobile web usage – or does it actually matter?
Just happened to read an older book which is surprisingly well hitting into today’s hot topic: privacy. Continue reading The Quantum Thief: online marketing, NSA and internet privacy – public and private memories exposed