Customer feedback is important – why not make it easy to give?

Depending on business line you are working in, you and your colleagues hopefully meet occasionally customers. If you have larger amount of those meeting rendezvous and there are several others from your company participating, I suppose you get curious about what is the service experience given to customers. There are several ways to collect this feedback.

 

I think the most brilliant thing about approch from a startup called Taplause is the simplicity:

  • just one click (or you can also collect contact information, if customers want you to return to them).

Other great thing is the multichannel approach:

  • You can utilize it in physical location by locating QR-code to your brochure, menu or corner of your desk.
  • Same QR-code (or link if you prefer) can be used in your web-site or mobile application.

I am just test driving this service in my blog. Click it and let me know what you think about it.
Give feedbackTaplause Icon

Spam, target marketing, value adding information – fine line between: Value perceived by customer

Companies utilize different approaches while trying reach customers attention. Some shoot blindly into dark, some follow the trail created by customer. Most clever ones are trying to meet the customer where customer is heading to!

kva

Continue reading Spam, target marketing, value adding information – fine line between: Value perceived by customer

Alibaba: biggest tech IPO? – how story continues

I didn’t have time to write during #IPO of #Alibaba, but I had positive feelings about this one due to its dominant market position in China. First quarterly report seem to be quite impressive as expected. Although few questions remain open.

Continue reading Alibaba: biggest tech IPO? – how story continues

Amazon – future promise or too diverged to survive?

imageI have been earlier following the cloud war between #amazon, #microsoft and #google. Things would be easier to observe, if these would be pure cloud providers, but most of their business is else where. The question that comes to my mind is, if that is sustainable and is there enough focus?

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Internet of things: Growth and user experience – future view

image Continue reading Internet of things: Growth and user experience – future view

IPO of King – after first quarterly report as listed company – meeting analyst expectations?

As discussed before IPO I had some doubts about sustainability of the valuation level of this interesting stock. Later browsing through the revenue development I was curious to see what happens after Q1. Now the results are out.king

Continue reading IPO of King – after first quarterly report as listed company – meeting analyst expectations?

Cloud storage prices eroding- served with day’s price as fish

Big players seem to have realized that there is space for price competition. Infrastructure cost is naturally dropping, maybe even faster than earlier estimated due to new innovative ways to utilize it more efficiently.

Continue reading Cloud storage prices eroding- served with day’s price as fish

IPO of King – second day in market, same direction remains

Now valuation is getting closer to what could be expected. Depending of the speed of erosion of revenues I would imagine to be interested in this stock around $16-17. This would naturally be just short term stake for this year.

Around end of Q2 there should be some indications if the new game is getting attention of consumers or not. Farm Hero Saga seem quite similar to Candy Crush Saga, but why not, maybe recycling works here as earlier concept did.

Interesting week ahead. Maybe buyers will find suitable level for this interesting stock during coming week. Now it seem to be closing around $18, which is 2.22% drop from opening day. Total loss so far 19.6%.

IPO of King – first day going as expected based on valuation comparison

Few days ago I was little too rough on estimating “fair” value of King. I gave range of 20-40% over valued in that previous post. First day’s drop was -16% for IPO valuation. Following up closely how second day opens up.

Source: Yahoo Finance

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